Exchanges & Returns
EXCHANGES & RETURNS
1. EXCHANGES AND RETURNS
In the event that a refund is issued, refunds will be made in the form of your original payment, i.e. via PayPal.
2. SALES ITEMS
All sales items or items purchased with promotional codes are final, as such we will not accept requests for exchanges or returns.
3. DIMENSIONS & COLOR ACCURACY
All dimensions are taken to the best of our ability. There may be a 0.1”-0.3” disparity in measurements provided.
XEVANA puts in the extra effort to display the colors of our products as accurately as possible. For the most accurate representation of color, please refer to the close-up image. Do note that colors may be rendered differently on different monitor screens.
In such cases, such dimensions and color discrepancies may not be considered as a defect and requests for returns will not be accepted.
XEVANA provides a one-time complimentary repair for all fashion jewelry purchased from XEVANA.com, within 6 months of the purchase of your item. If you wish to opt for a complimentary repair service, please contact us at firstname.lastname@example.org.
All XEVANA fashion jewelry are hand made by our artisans. Some delicate pieces may require careful handling on your part. Please treat your XEVANA jewelry with care. Gently wipe your jewelry with a soft polishing cloth after each wear, and store your items away from sunlight and in a cool environment. XEVANA will not account for items damaged by irresponsible wear and storage.