Policies

 POLICIES

1. EXCHANGE & RETURN POLICY

2. SHIPPING POLICY

3. PRIVACY POLICY

 

1. EXCHANGE & RETURN POLICY

 1.1     EXCHANGES & RETURNS

XEVANA’s fashion jewelry are quality controlled and are checked for any faults before they are dispatched to our customers. If you have received a defective item, an incorrect item or are unsatisfied with your purchase, please drop us an email at service@xevana.com with your order number and reason for exchange within 7 days from the day the parcel was received.

In the return email, you will receive a return receipt from us, as well as additional exchange details. Please print the return receipt and send it out together with the item to be exchanged.

Please note that all exchanges should be returned to us through i. registered postage, in its ii. original condition, which includes iii. tags, iv. packaging and v. return receipt. All items will be inspected on return and handled on a case-to-case basis. Exchanges which fail to meet these 5 clauses (i-v) will be duly declined.

Kindly retain your receipt/tracking number until you have received confirmation from XEVANA with regard to the receipt of your parcel. XEVANA will not be held responsible for lost mails in the process of exchanges or returns.

All shipping charges paid for orders (if applicable) are non-refundable. In cases of returns, all return shipping charges are to be borne by the buyer.

1.2     REFUNDS

In the event that a refund is issued to you, it will be in the form of your original payment method, i.e. PayPal. Requests for refunds due to non-defects, such as minor dimensions and colour discrepancies as seen in (1.4), will be duly rejected. If you have received a defective item, please contact us at service@xevana.com with your order number.

All shipping charges paid for orders (if applicable) are non-refundable. In cases of returns, all return shipping charges are to be borne by the buyer.

1.3     SALES ITEM

All sales items are final; no requests for exchanges or returns will be entertained.

1.4     DIMENSIONS AND COLOR ACCURACY

All dimensions are taken to the best of our ability. There may be a 0.1”-0.3” disparity in measurements provided.

XEVANA puts in the extra effort to display the colors of our products as accurately as possible. For the most accurate representation of color, please refer to the close-up image. Do note that colors may be rendered differently on different monitor screens.

 In such cases, such dimensions and color discrepancies may not be considered as a defect.

 For further assistance, please do not hesitate to email us at service@xevana.com. Our customer service representative will assist you in any way we can.

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2. SHIPPING POLICY

XEVANA ships internationally. We offer free local courier service for all purchases and provides free shipping worldwide for orders above US$100. You may also wish to expedite your shipping via Fedex Express (only applicable to certain countries).

For more details, see Shipping Details.

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3. PRIVACY POLICY

XEVANA is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except when it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or when we have your express permission to do so.

3.1     YOUR CONSENT

We will not sell your personal information and credit card information to any third party without your permission, but we cannot be held responsible for the actions of third party sites from which you may have linked or been directed to the XEVANA website. 

3.2     COMMUNICATION & MARKETING

If you have made a purchase from XEVANA and have requested to be on our mailing list, we may occasionally update you on our latest products, news and special offers via e-mail. You may also opt-out from receiving any marketing communications via our ‘unsubscribe’ link in any email communications, which we might send you.

3.3     COOKIES

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types.

i. Website functionality cookies : These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.

ii. Website analytics cookies : We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

iii. Customer preference cookies : When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

iv. Targeting cookies or advertising cookies : These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

3.4     PROTECTING YOUR SECURITY

In case of fraud situations, we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.

3.5     DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

i. In the event that XEVANA sells or buys any business or assets;

ii. If XEVANA or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or

iii. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of XEVANA, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

3.6     THIRD PARTY SITES

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

3.7     CONTACT US

For general enquiries, please contact: contact@xevana.com.

For inquiries regarding orders, please contact: service@xevana.com.

For media and press inquiries, please contact: media@xevana.com.

For sales and distribution inquiries, please contact: sales@xevana.com.

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